Last Modified: June 2024

 

TalkCampus Counselling Provisions are managed and operated by TalkLife Ltd.

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TalkLife Ltd  ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

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Information We Collect

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We may collect and process the following data about you:

• Full Name

• University

• Email Address

• Phone Number

• Country you will be accessing counselling sessions from

• Referral Code

• Language preference

 

This information is collected when you voluntarily provide it to us for the purpose of obtaining counselling services through a third-party provider.

From time to time, we may conduct surveys to understand how users are experiencing the service. Any information collected via these surveys will be de-identified to ensure user anonymity.

 

How We Use Your Information

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Your data is used in the following ways:

• To facilitate the connection with our third-party counselling service provider.

• To communicate with you regarding the counselling services you have requested.

• To provide your institution with de-identified reporting on the usage of the service.

 

Lawful Basis for Processing

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We process your information under the following lawful bases:

• Consent: By providing us your details, you have consented to our use of your personal data for specific purposes such as connecting you with our third-party counselling service provider.

• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests (e.g., for administrative purposes).

 

Disclosure of Your Information

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Your personal information may be shared with the following parties:
 

• Third-Party Counselling Service Providers: Your personal information will be shared with our third-party counselling service provider. Our third-party service provider will only process your personal information on our instruction and where they have agreed to treat the information confidentially and to keep it secure. By submitting your request, you consent to this data sharing and for the third-party counsellor service provider to reach out to you.
  
  The third-party provider will provide their terms of service and privacy policies directly to you for acceptance before you access counselling. The third-party service provider will also seek direct consent before collecting any additional information not detailed within this Privacy Policy.

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• Your institution: Only aggregated and anonymised usage reports of this counselling service will be shared with your institution. By consenting to the services, you agree to us sharing aggregated and anonymised usage reports with your institution.

 

Data Security

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 We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure.

 

Data Retention

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We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

Your Legal Rights

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Under UK GDPR, you have rights in relation to your personal data, including the right to request access, request correction, request erasure, object to processing, request the restriction of processing, request the transfer of your personal data, and the right to withdraw consent.

 

Changes to Our Privacy Policy 

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Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

 

Contact

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Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Protection Officer for TalkLife Limited – dpo@talklife.co