TalkCampus FAQ

TalkCampus is moderated 24/7 by our Trust & Safety team who review all content, supported by AI for detection and prioritisation. We have real-time crisis detection, content moderation, and escalation protocols to ensure student safety at all times.

TalkCampus is not an emergency service. However, our 24/7 Trust & Safety team monitors all conversations and has protocols for identifying and escalating crisis situations. When a risk is detected, our clinical team intervenes and can connect students with appropriate emergency services. Learn more about our safeguarding approach.

Yes. TalkCampus has a 24/7 Trust & Safety team that includes clinical professionals. They monitor conversations, intervene when needed, and provide support through our clinical helpline. The core experience, though, is peer-to-peer: students supporting students.

I-CARE is our clinical escalation framework used by the Trust & Safety team to identify and support at-risk students. It stands for Identify, Connect, Assess, Respond, and Evaluate, ensuring every student in distress receives the right level of care.

Because TalkCampus is a global community, there are always students and trained peers online regardless of the time zone. Our Trust & Safety team also operates 24/7, ensuring there is always professional oversight.

When our AI or moderation team detects a student in crisis, the I-CARE protocol activates. A clinical professional assesses the situation, contacts the student directly if needed, and can escalate to emergency services or notify your institution. Read more about what happens in a crisis.

Yes. Research consistently shows that peer support is effective for reducing feelings of isolation, improving wellbeing, and increasing help-seeking behaviour. Our data shows 69% of students say TalkCampus members helped them get the support they need, and 79% say the community helps them feel less alone. See our evidence and research.

TalkCampus has been researched with leading institutions including Harvard, MIT, and Cornell. Our platform is the only peer support tool with published evidence showing increased student wellbeing confidence and reduced loneliness. Visit our evidence-based page for full details.

Institutions typically see increased student engagement with wellbeing services, earlier identification of at-risk students through our reporting, and reduced pressure on counselling waiting lists. Our quarterly reports give you anonymised insight into the wellbeing trends of your student population.

We track engagement metrics, sentiment trends, safeguarding interventions, and self-reported wellbeing scores. Our reporting and insights dashboard gives institutions real-time access to these metrics, helping you understand wellbeing patterns across your student body.

Absolutely. TalkCampus operates globally across 26+ languages with real-time translation. Students studying abroad, on placement, or at home during breaks can access support whenever they need it, wherever they are.

Students write posts and replies in their own language. TalkCampus instantly translates the content for every other user, so a student posting in Mandarin can have a conversation with someone writing in Spanish, with neither needing to change language. It supports 26+ languages.

Yes, it is specifically built for this. International students face unique challenges including cultural adjustment and language barriers. TalkCampus removes these barriers through real-time translation and a global peer community, so international students can connect with others who understand their experience.

Yes. Our global community means there are always students online, regardless of time zone. Combined with 24/7 Trust & Safety coverage, students in any part of the world can access support at any time of day or night.

We provide real-time incident reports for crisis situations and quarterly sentiment analysis reports. These give you valuable, anonymised insights into the wellbeing trends of your student population, including engagement metrics and key themes. Explore our reporting and insights.

Yes. Our on-demand teletherapy connects students with licensed therapists on a pay-per-session basis. With 81+ specialisms and 24-hour booking, students can access professional therapy without long waiting lists, fully integrated alongside peer support.

Our Peer+ Buddy Programme trains students to be peer supporters on the platform. Volunteers receive training in active listening and supportive communication, and are supervised by our clinical team. It is flexible and designed to fit around their studies. Visit our volunteering page for details.

Yes. We offer white-label options for institutions and partners who want a branded experience for their students. This includes custom branding, dedicated onboarding, and tailored reporting.

Absolutely. We work with student accommodation providers to support resident wellbeing. It helps providers meet their duty of care with 24/7 peer support, clinical safeguarding, and real-time wellbeing insights for residents.

TalkCampus is built so students using assistive technologies and keyboard-only navigation can complete core journeys across our iOS, Android, and web apps. For web, we align with WCAG 2.2 Level AA as published by the W3C, and we continually improve semantics, contrast, focus behaviour, and compatibility with screen readers and other assistive tech as the product evolves. For procurement, accessibility, and IT teams, we provide VPAT® (Voluntary Product Accessibility Template) documentation that describes how TalkCampus maps to applicable accessibility requirements. That material can be supported by independent third-party accessibility reviews where appropriate for your process. Need the latest VPAT or a walkthrough with your disability services or IT security team? Contact us or book a demo and we’ll route you to the right materials.